1. Play Fair
No cheating, bots, unauthorised automation, modified clients, bug abuse, item duplication or transaction manipulation. Do not manipulate rankings, referrals or event rewards through prohibited account coordination.
Report bugs privately to [email protected]. Stop using a suspected exploit and do not share instructions for abusing it.
2. One Personal Account
Use one personal account unless NIELSEN GAMES expressly authorises otherwise. Do not share, trade, sell or rent accounts, access another player's account or evade restrictions.
The game also applies a browser-based registration restriction and session security checks. Contact support if a legitimate registration or login is incorrectly blocked.
3. Respect Players and Staff
No harassment, hate speech, stalking, doxxing, threats, sexual exploitation, scams, phishing, malicious links, impersonation or illegal content. These rules apply to usernames, profiles, families, chat, inbox and support.
Keep fictional rivalry within the game. Permitted attacks, competitive business actions and family conflicts do not justify real-world threats or abuse.
4. Combat and Rank Limits
Player attacks require an attacker ranked Con Artist or higher, the same city as the target and a valid detective report. Normally, the target must be no more than two ranks above or below the attacker.
Rank-limit exceptions: the usual rank-difference restriction is lifted for Bullet Factory owners and between rival families participating in the same active Family Wars battle.
Location, valid detective reports, protection, cooldowns and other applicable attack requirements still apply. These exceptions remove the rank-difference restriction; they do not remove every other combat rule.
While protected, you cannot attack other players. Do not attempt to bypass protection or eligibility checks. Most Wanted NPC attacks are subject to the applicable combat requirements shown in the game.
5. Bullet Factory Ownership Risk
While you own a Bullet Factory, any player ranked Con Artist or higher can attack you regardless of the usual rank-difference restriction. The other applicable combat requirements remain in force.
6. Death and Paid Purchases
Character death causes the loss of properties and character-bound assets, including assets bought through the Credit Store or with Credits purchased for real money. Only the remaining, unspent Credit balance survives death. Spent Credits are not automatically returned.
Buying something does not provide immunity from death or guarantee permanent ownership. Read the full death-loss terms and example. Mandatory consumer rights remain unaffected.
7. Families and Competition
Family leaders and members must follow the same conduct and fair-play rules as everyone else. Use the authorised application, invitation, member-management and vault systems.
Do not exploit family roles, transfers, event participation or roster restrictions to obtain an unfair advantage. You may form alliances and compete within the rules; external harassment is prohibited.
8. Trading and Payments
Use authorised in-game systems for trades and transfers. Do not sell accounts, Credits or assets for real money outside approved features, advertise unauthorised sales or run scams.
Only use payment methods you are authorised to use. Good-faith refund requests are allowed; deliberately fraudulent transactions are not.
9. Protect Personal Information
Do not publish someone else's private information without permission. Never ask for passwords, account recovery codes or full payment-card details.
Be careful with information you send in messages. An authorised recipient may request a machine translation. See the Privacy Policy for details.
10. Reports, Enforcement and Appeals
Report suspected abuse through Support Tickets or [email protected]. Include relevant usernames, times and evidence without sharing passwords or unnecessary personal information. Do not submit knowingly false reports.
Enforcement may include warnings, message restrictions, reversal of illegitimate gains, suspension or a ban, according to severity and repetition. You may appeal by contacting support. See the moderation terms for details.
Current gameplay requirements are shown in the relevant game pages. Material changes to contractual rules will be communicated as described in the Terms.