1. About these Terms
These Terms govern your access to Mafia-Family, including its website, game, communications and Credit Store. The operator is NIELSEN GAMES, Bankgata 32, Lillehammer, Norway.
By selecting the agreement checkbox during registration, you agree to these Terms and the Game Rules. If you do not agree, you must not register.
Mafia-Family is a fictional online strategy and role-playing game. Its depiction of crime, violence and gambling is entertainment and does not encourage real-world criminal or harmful behaviour.
2. Eligibility
You must be at least 18 years old and legally permitted to use the game in your country. You must provide accurate registration information and have authority to use any payment method used for purchases. You must not misrepresent your age or identity.
3. Your Account
Keep your password and account access secure. Do not share, sell, rent or transfer your account. Report suspected unauthorised access promptly.
You may have one personal account. Additional accounts require express permission from the operator. You must not use other accounts to gain an unfair advantage or bypass restrictions.
You are responsible for activity you authorise through your account. Responsibility for unauthorised activity will be assessed according to the circumstances and applicable law. Staff will never ask you to disclose your password.
4. Fair Play and Game Rules
You must follow these Terms, the published Game Rules and reasonable moderation instructions.
- Do not use cheats, bots, unauthorised scripts, automation or modified software to gain an unfair advantage.
- Do not exploit bugs, duplicate assets, manipulate transactions or knowingly benefit from an exploit.
- Do not manipulate rankings, referrals, rewards or competitive results through prohibited account coordination.
- Do not access another player's account or impersonate players or staff.
- Do not buy, sell or exchange accounts, Credits or assets outside officially authorised systems.
- Do not circumvent bans, suspensions, security measures or gameplay restrictions.
- Do not make fraudulent purchases or payment claims.
Report exploits privately to support. Do not publish instructions or continue using an exploit after discovering it. Normal competition, alliances and attacks permitted by the game are allowed. Real-world threats and abuse are not.
5. Respectful Conduct and Safety
Treat players and staff respectfully. Do not use chat, inbox, profiles, family features or other parts of the service for harassment, bullying, stalking, credible threats, hate speech or discrimination.
Sexual exploitation, grooming, sexual content involving minors, disclosure of another person's private information without permission, scams, phishing, malware, account theft and payment theft are prohibited.
Do not distribute illegal or infringing content, spam or deceptive advertising, or incite real-world violence, self-harm or criminal activity. The fictional criminal setting does not excuse harmful conduct towards real people.
6. Competitive Gameplay and Character Death
The game includes player-versus-player combat, character death and the loss of progress and assets. Other players may attack your character where the current rules permit.
Buying Credits, properties or benefits does not provide immunity from attacks, death or ordinary gameplay losses. Review the combat rules and exceptions before playing or purchasing assets that change your exposure to attacks.
7. Important: Purchases and Loss on Death
Properties and other character-bound assets are lost when your character dies, including assets purchased through the Credit Store or acquired using Credits bought with real money.
Your remaining, unspent Credit balance survives character death. Credits already spent are not returned simply because the asset purchased with them is lost.
- Buying an asset does not make it permanent or protected from death.
- Spent Credits are no longer part of your remaining balance.
- Assets bought with Credits remain subject to gameplay and death rules.
- Starting a new character does not automatically restore lost purchases, properties or progress.
Example: You have 1,000 Credits and spend 600 on a property. If your character then dies, the property is lost and your 400 unspent Credits remain. The 600 spent Credits are not automatically restored.
Ordinary losses caused by correctly functioning gameplay do not, by themselves, entitle you to replacement assets or reimbursement. This does not restrict rights concerning faulty digital content, misleading descriptions, unauthorised payments or other matters protected by law.
Credit retention after death is not a guarantee of permanent service availability. Account closure and service discontinuation are addressed below.
8. Credits, Virtual Assets and Purchases
Credits and virtual assets provide limited rights to use features within Mafia-Family. They are not bank deposits, investments or ownership of real-world property.
Except where expressly offered through an authorised feature or required by law, they cannot be redeemed for cash or transferred outside the game.
Purchases are optional. Review the price, contents, restrictions and any duration or death-loss warning before confirming. Applicable purchase information, including the amount payable in real money for Credit purchases and relevant taxes or charges, must be provided before payment.
You must have permission to use the payment method. Payment providers may apply their own terms to processing. When available, Credit purchases are processed through Stripe-hosted checkout in USD. Credits are delivered after payment confirmation. Your bank may apply currency conversion charges. For purchase assistance and refund requests, contact [email protected]. Your mandatory consumer rights remain unaffected.
9. Refunds and Consumer Rights
Nothing in these Terms removes mandatory consumer rights. You may have cancellation, refund or other remedy rights under applicable law, including where digital content is defective, not supplied or materially different from its description.
Where immediate supply affects a statutory withdrawal right, any legally required express consent and acknowledgement must be requested separately at checkout. Agreement to these registration Terms alone does not waive that right.
Contact [email protected] with your account name, purchase date and transaction reference for purchase assistance. Do not send passwords or complete payment-card details.
Good-faith refund requests and payment disputes are not misconduct. Fraudulent transactions may be investigated and benefits linked to a refunded or reversed purchase may be reversed where lawful.
10. Player Content and Communications
You retain any rights you hold in submitted content. You grant the operator non-exclusive permission to host, display, transmit and technically adapt it only as reasonably necessary to operate, secure and moderate the service. This does not transfer ownership.
Submit only content you have the right to share. Do not post sensitive personal information in public areas. Content breaching these Terms or applicable law may be restricted or removed.
Automated translations may be inaccurate. Report harmful content whether it appears in the original or a translation.
11. Moderation and Enforcement
We may investigate violations and take proportionate action: warnings, communication restrictions, removal of prohibited content, correction of assets or progress obtained through cheating or exploits, temporary suspension or permanent termination for serious or repeated violations.
An account may be temporarily restricted while a significant security, fraud or safety concern is investigated. Where reasonably possible, we will explain enforcement decisions and provide an appeal through [email protected]. Details may be withheld to protect security, another person's privacy or a legal obligation.
Refunds and the treatment of unused paid Credits following enforcement remain subject to applicable law. A ban does not automatically override consumer rights.
12. Privacy
Our separate Privacy Policy explains personal information, purposes, service providers, retention and rights. Where optional features require consent, it must be requested separately.
Acceptance of these Terms is not consent to advertising or unrelated optional processing.
13. Intellectual Property
The software, branding, artwork and other operator-owned content are protected by intellectual property laws. You have limited permission to access and play for personal entertainment while complying with these Terms.
Do not copy, redistribute, commercially exploit or interfere with the service without permission, except where applicable law permits otherwise.
14. Availability, Updates and Changes
Maintenance, technical problems and security incidents may interrupt access. We will take reasonable care in operating the service but cannot promise uninterrupted or error-free availability.
Features and gameplay balance may change for legitimate operational, security or gameplay reasons. Changes affecting paid content will be handled according to applicable law.
Where practicable, reasonable advance notice will be given for material changes to these Terms, with an effective date and renewed agreement where legally required. Changes will not retrospectively remove mandatory rights relating to earlier purchases.
If the service is permanently discontinued, we will provide reasonable notice where possible and explain the treatment of unused paid Credits and remedies required by law.
15. Account Closure
You may stop playing at any time and request account closure through [email protected]. Before confirming deletion, we will explain relevant effects on account access, data and unused Credits. Purchase-related rights remain subject to applicable law.
Some records may need to be retained for legal, security or accounting purposes as explained in the Privacy Policy.
16. Liability
We are responsible for the service as required by applicable law. We do not guarantee a particular competitive result, game outcome or uninterrupted access.
We do not exclude or limit liability where unlawful, including for fraud, intentional misconduct or other non-excludable obligations.
Losses arising from properly functioning, clearly disclosed gameplay are part of the game. This does not excuse technical defects or remove statutory remedies.
17. Complaints and Applicable Law
Contact [email protected] first with complaints so we can attempt to resolve them. These Terms are governed by Norwegian law, without depriving consumers of mandatory protections applicable in their country of residence.
Nothing prevents you from using courts or consumer complaint procedures available under applicable law.
18. General
If a provision is unenforceable, the remaining provisions continue to apply to the extent legally possible. These Terms, the Game Rules and applicable purchase terms form the agreement governing use of the game. Mandatory law takes priority over conflicting provisions.